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Privacy Policy
As of July 29th, 2024
Arise Equity Management LLC and its affiliates (referred to herein as “Arise”, “we”, “us”, or “our”), recognize the importance of protecting the privacy of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or device (“Personal Information”), particularly our consumers or users (referred to as “you” or “your” in this Privacy Policy).
This Privacy Policy applies to information we process:
through the Arise websites operated by Arise and its affiliates;
through other websites and online services, such as the Arise mobile application (“mobile app”) that we own, operate, or make available and that link to this Privacy Policy;
when you apply or rent at one of our properties, or through other offline interactions (on-site property visits); and
through other general inquiries we receive (including postal mail, electronic mail, telephone requests, and in person).
Collectively, we refer to these websites, online services, property visits and offline interactions as “services.” This Privacy Policy describes what Personal Information we process, how and where we process it, why we process it, how and when we share it, business transitions, your privacy preferences and rights, how we secure it, retention, children’s privacy, profiling and automated decision-making, location-specific disclosures, controller and data processors, updates, and contact information.
If you are asked to submit registration details via this site, you may be requested to agree to additional terms regarding our use of your Personal Information, and those additional terms will apply in that context. Any additional terms will be provided for your review at the time of registration.
THE PERSONAL INFORMATION WE PROCESS
To provide you services, we process, or you may choose to provide Personal Information that may identify you or relate to you as an individual.
Depending upon the type of relationship you have with Arise and subject to applicable laws, we may process the Personal Information described in general terms below.
Contact Information such as name, postal address, email address, date of birth, picture, and emergency contact details.
Other Personal Identifiers such as user/account name, Social Security number, taxpayer identification number, driver’s license number, passport number, identity card or student card, and resident identification number.
Financial and Insurance Information such as bank account/credit card number, rent payment details, insurance policy number, credit history, sanctions and Politically Exposed Persons (“PEP”) screening results, and other financial or tax documentation.
Demographic Information such as age, race, color, ancestry, national origin, citizenship, marital status, sex, veteran or military status, criminal history, in each case subject to applicable laws. In certain jurisdictions, you may also choose to share with us any disabilities or other health-related restrictions so that we can provide you with adequate accommodations.
Commercial Information such as records of products or services purchased, obtained, or considered, other purchasing histories or tendencies, utility bills, insurance claimant name and contact information, lease information, rental history, rent amount, rental applicant screening information, and information related to your rental such as pet and vehicle information (year, make, model).
App, browser, and device Information such as the device model, software version and other device characteristics, mobile app identifiers such as Session ID and Customer ID, browsing history, search history, internet protocol address, cookie identification number, information regarding consumer’s interaction with a website, and internet postings. For more information, please review the Cookies and Other Tracking Technologies section.
Sensory data such as pictures, videos, and sounds, including photos when submitting a maintenance request which, if you are using the mobile app, may require you to permit us access to your device’s camera.
Employment or other professional information such as education, employment history, job title, university or school attended, diploma, other CV information, pay history, and income.
Environmental, Social, Governance (ESG) such as monitoring and reporting on energy usage both at site levels and within individual tenancies.
Where the Personal Information is considered sensitive or special categories of Personal Information (“Sensitive Personal Information”) under applicable laws, we will follow all applicable requirements with respect to such Sensitive Personal Information.
HOW AND WHERE WE PROCESS YOUR PERSONAL INFORMATION
We may process Personal Information through the following:
Online Services. We process Personal Information when you interact with our online services which may include, but are not limited to, searching for an apartment, communicating with us or an Artificial Intelligence (AI) chatbot that we provide, applying for a job, posting to social media pages, or participating in a survey.
Mobile Application. We process Personal Information when you use the mobile app which includes creating and updating your account, in providing resident services such as maintenance, and when ensuring the mobile app is performing as expected.
Property Owners. We process Personal Information from the owners of the properties we manage.
Property Visits and Offline Interactions. We process your Personal Information when you visit our properties, attend events hosted at our properties, inquire about housing directly with our properties, complete the rental application and/or in our day to day relationship with you as a tenant.
Other Sites and Third Parties. We may use separate sites and third party service providers for the processing of rental applications and agreements and to assist our residents and service providers with other tasks which are required or helpful to them, such as paying rent online. We also use separate sites for booking corporate or flexible stays. We may also receive information about you from third parties. For example, if you are on another website and you opt-in to receive information from us, that website will forward us your email address and other information about you so that we may contact you as requested and in accordance with applicable law.
Due Diligence. When you provide services to Arise as a third-party vendor/contractor, we will process certain information through our discussions with you, from documents that you may deliver to us, and in the ordinary course of our business relationship.
Other Sources. We process Personal Information from other sources, such as public databases or credit agencies.
Where legally required, we will obtain your consent before collecting, processing, or transferring your Personal Information and/or Sensitive Personal Information. Otherwise, we will take your receipt of this policy and your provision of Personal Information as consent.
COOKIES AND OTHER TRACKING TECHNOLOGIES
We may also process “Other Data” that generally does not reveal your specific identity or does not directly relate to an individual. To the extent Other Data reveals your specific identity or relate to an individual, we will treat Other Data as Personal Information. Other Data includes:
Your browser or device. We process certain data through your browser or automatically through your device, such as your operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the online services (such as the apps) you are using. We use this data to ensure that the online services function properly.
IP Address. We process your Internet Protocol (IP) address which is a number that is automatically assigned to your computer whenever you are using the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. As permitted under applicable law, Arise processes IP addresses for the purposes of system administration, gathering and analyzing aggregated information, creating a better experience for users and auditing the use of our sites. We do not normally link IP addresses to anything personally identifiable, which means that your session will be logged, but you remain anonymous to us. We may seek to link your IP address to your identity when we feel it is necessary to protect our sites and other users from harm and to prevent criminal misconduct.
Aggregated Data. We may aggregate data that we process, and this aggregated data will not personally identify you or any other user.
Cookies, Pixels, and other similar technologies. We process certain data from cookies, pixel tags, web beacons, and other technologies (“Cookies”) which are pieces of data stored directly on your device or browser and may, in certain jurisdictions, be considered Personal Information. Cookies may be set by us and called first-party cookies. We also use third party cookies for our advertising and marketing efforts, to measure the success of our marketing campaigns, and to compile statistics about usage of the online services. Information about how you interact with our website, including clicks on links, videos, and other features available through our website, may be disclosed to third parties as part of our ordinary course of business. See the section on PROFILING AND AUTOMATED DECISION-MAKING below.
Strictly Necessary Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work.
Performance Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies process is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Functional Cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
Targeting Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. These work by uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social Media Cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.
Most browsers are set up to accept cookies. If you want to change your cookie preferences, you can do so through your browser settings or by updating your cookie preferences via our cookie banner, where applicable, when you enter any of our websites.
WHY WE USE YOUR PERSONAL INFORMATION
PURPOSE
DESCRIPTION OF ACTIVITIES
LEGAL BASIS
Engage with prospective residents
The activities associated with this purpose may include providing property tours and contacting prospective residents.
Legitimate interests for leasing an apartment, for example, communication regarding your property preferences.
Applications and Contracts
The activities associated with this purpose may include collecting and processing applications or contracts and communicating with you regarding your application or account. Personal Information will be used to perform credit checks, background checks, or other screenings as necessary for Arise’s know your customer and anti-money laundering requirements.
Performance of a contract to initiate a lease or an employment relationship.
Legitimate interests for ensuring prospective residents are financially solvent.
Legal obligations, such as sanctions screenings, background checks, anti-money laundering screenings, and identity confirmation.
Exercise of rights in judicial, administrative, or arbitration procedures.
Operations and General Business
The activities associated with this purpose may include processing or communicating with residents about payments, performing debt collection, providing maintenance or other on-site services, and managing the property. Processing this information also helps us better understand how we can help prospective and current residents.
Performance of a contract to fulfill your lease.
Legal obligations relating to financial transactions, such as the obligation to maintain books and records.
Exercise of rights in judicial, administrative, or arbitration procedures.
Marketing and Surveys
The activities associated with this purpose may include communicating with you about our properties and promotions and conducting resident surveys about your experience.
Consent, such as honoring communication preferences.
Legitimate interests, such as providing advertisements for our similar products and services.
Security and Legal Obligations
The activities associated with this purpose may include detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, as well as ensuring the safety of our residents.
Legitimate interests to protect against malicious activity.
Legal obligations relating to data protection and to report illegal activity and security incidents.
Environmental, Social, and Governance (ESG) Initiatives
The activities associated with this purpose may include monitoring and reporting on energy usage both at site levels and within individual tenancies.
Legal obligations relating to climate change and carbon reduction initiatives.
Legitimate business in conjunction with ESG initiatives.
HOW AND WHEN WE SHARE YOUR PERSONAL INFORMATION
We may share Personal Information with the following third parties to provide you services, following a specific request from you, or to fulfill our legal obligations.
Arise Affiliates. We disclose your Personal Information and Other Data with our affiliated companies as necessary to communicate with you, provide you services, fulfill our contract with you and to accomplish our business purposes.
Service Providers. We disclose Personal Information and Other Data to third parties who perform services such as hosting our websites, providing our information technology systems, supporting outsourcing arrangements, processing payments, conducting research and analytics, providing on-site services, providing benefits, conducting financial, identity and other legal checks and providing professional advice. Some of these service providers may use your Personal Information for their own purposes and legal obligations, and where this is the case, these service providers are therefore considered separate data controllers.
Property Owners. We disclose Personal Information to the Owners of the properties we manage. Owners may use your Personal Information for their own purposes and legal obligations and are therefore considered separate data controllers for multiple processes during your tenancy journey.
Property Managers. We disclose your Personal Information to managers who assist us with the management of your property and/or who may take over management responsibilities from us.
Partners. We disclose Personal Information and Other Data to our advertising partners or to sponsors of events and promotions in which you have expressed interest or for which you have registered.
Government Authorities. We disclose Personal Information and Other Data to government authorities in accordance with applicable laws.
We may also use and disclose your Personal Information as necessary to comply with applicable laws, respond to requests or requirements from government authorities, enforce our terms and conditions, or to otherwise protect the rights, property, or safety of Arise employees, residents and other persons, including exchanging information with third parties for fraud protection and credit risk reduction.
BUSINESS TRANSITIONS
If Arise goes through a business transition, such as a merger, being acquired by another company, or selling all or part of its assets, including an individual property, Personal Information may be transferred as part of that transition. By using our websites and providing your Personal Information, you consent to this transfer, provided use of the Personal Information will remain in accordance with the Privacy Policy in place at the time of the transfer. If required by law, we will separately notify you of such transfer.
YOUR PRIVACY PREFERENCES AND RIGHTS
We provide you with options, information, and choices as required under applicable law to express your preferences.
Opt-out
Note that if you are a resident of a Arise property and you use this site and your property site, you will need to opt-out of your property site separately. You will also need to opt-out separately from any third-party sites you have registered with. If you opt out of receiving marketing messages, we will continue to send you transactional messages. These include answers to your questions. If your request has not been duly answered, or you have further doubts, you can contact us via mail.
Arise Equity Management
300 Belmont St
Tomball, TX, 77375
Cookies and Other Data
For information on your choices related to cookies and Other Data, please see the Section on Cookies and Other Tracking Technologies, above.
SECURING INFORMATION
Arise takes reasonable technical and organizational measures to safeguard users' Personal Information. While Arise strives to protect your Personal Information and therein your privacy, we cannot guarantee the security of any Personal Information you disclose online and therefore you must be aware of this risk.
We limit access to Personal Information to those individuals and organizations who we believe reasonably need to receive such information to provide our services or to do their jobs, and we take precautions we deem reasonable to protect the security of users' Personal Information in accordance with applicable law. However, as in many computer systems, internet applications and software programs, unauthorized use, failure of hardware or software, etc. may be injurious to the confidentiality of users' Personal Information notwithstanding the actions we take to prevent this. Because the security of all Personal Information associated with our users is of utmost concern to us, we periodically review and improve our security when new technology becomes available. This includes use of software which encrypts (generally processed at 256 bits) or distorts data submitted to us relating to an online rental application or employment application.
If users have any questions about security, please contact us using the information in the "Contact Information" section.
RETENTION
We will retain your Personal Information for the period we believe reasonable to fulfill the purposes for which we hold it, as outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
the length of time we have an ongoing relationship with you and provide the services to you;
whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); and
whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).
CHILDREN'S PRIVACY
Our websites are not directed at children. We do not process or maintain information at our sites from those who are considered children in the jurisdiction in which they reside. We do not permit children under 16 years of age (or such higher age specified by applicable law) to become registered users of our sites. By using any of our sites, you represent that you are not under 16 years of age (or such higher age specified by applicable law). If we detect that you do not meet these age requirements, we may block and/or delete the Personal Information that you provided.
If you are a parent or guardian and you believe that your child does not meet these age requirements, please contact us using the information in the "Contact Information" section.
PROFILING AND AUTOMATED DECISION-MAKING
In certain circumstances and subject to applicable law, we may use automatic decision-making to evaluate your credit against our required criteria. Except as set out in the section called Location-Specific Disclosures, credit-checking is a mandatory step in our application review process.
In certain circumstances and subject to applicable law, we or our third party service providers will use automated means to conduct sanctions and PEP screenings and in some cases for background checks. This processing is in accordance with our legal obligations and legitimate interests and has meaningful human intervention before making final decisions that may impact your application.
Sanctions screening involves comparing applicants against public lists maintained by the US Office of Foreign Asset Control and other lists maintained by other Governments. We do this through a secure online service and the data used to undertake such searches includes your name, date of birth, and nationality. For common names, the system will sometimes return a result known as a “false positive.” A human analyst will then use additional data you provided, such as your address, to make a final decision about the match.
We may also use third parties to serve tailored advertisements that may interest you. To serve these advertisements, those third parties place a cookie or other tracking technology on your browser to profile your access and use of our online services. For more information about Arise’s use of cookies and how to manage your cookie preferences, see the section on Cookies and Other Tracking Technologies, above. If you would like more information about this practice, please visit https://thenai.org/opt-out/ and https://youradchoices.com/.
AI TOOLS
Our website and/or the websites of the properties we manage may offer certain AI tools, which includes any AI chatbots that use Microsoft’s generative pre-trained transformer language models known as GPTs. The AI chatbot does not collect personal information unless you voluntarily input such information. We may use the prompts submitted by users to improve the quality of the AI chatbot responses; however, the prompts used for quality improvement purposes do not identify an individual, unless user voluntarily provided their personal information. Prompts are shared with Microsoft solely to provide the AI chatbot service. The AI chatbot is not used for the purpose of automated decision making.
NOTICE TO RESIDENTS OF CERTAIN US STATES
Some state laws permit residents who provide us with Personal Information to request certain information regarding our disclosure of such information to third parties for their direct marketing purposes. We do not, currently, disclose such information to third parties for their direct marketing purposes. If we change this policy, we will update this provision and provide instructions on how you may make a request for details.
Some state laws, such as the California Consumer Privacy Act (“CCPA”), permit residents to exercise certain rights regarding their Personal Information.
In addition to the “Securing Information” section, we store your personal information electronically, and the steps we take to secure personal information include encryption measures and access controls. Hard copies containing personal information are retained only when deemed essential and are stored in secure environments.
CONTROLLER AND DATA PROCESSOR
In many instances, Arise acts as a separate Controller (as defined in the GDPR) with property owners, who may also use the Personal Information we process, and this may also be the case when we work with another property manager, or another property manager succeeds us. Owners have the right to use certain Personal Information for their own purposes in accordance with your tenant agreement and in order to comply with their own legal obligations, including maintaining books and records. In other instances, Arise may be a Processor (as defined in the GDPR) for certain Personal Information, acting on behalf of the owner to manage the property and provide resident services.
UPDATES TO THIS PRIVACY POLICY
Any changes we make to this Privacy Policy will become effective upon posting. If we change our Privacy Policy, we will advise users of those changes through a general description at the top of this Privacy Policy and may also post these details to other places we deem appropriate. If we are legally permitted to do so, we may also email you.
CONTACT INFORMATION
If you have any questions about this Privacy Policy or have complaints about the processing of the Personal Information, please contact us at:
Arise Equity Management
300 Belmont St
Tomball, TX, 77375
Arise US STATE LAW PRIVACY STATEMENT
Effective as of: July 29, 2024
This Arise US State Law Privacy Statement (this “Statement”) applies to “Consumers” (referred to as “you” or “your” in this Statement) as defined under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”), and all laws implementing, supplementing, or amending applicable state law, including regulations promulgated thereunder (collectively, “U.S. Privacy Laws”). This Statement is intended to supplement the general privacy policies of Arise Equity Management (“Arise,” “we,” “us,” or “our”), including our Privacy Statement. We refer to our websites, online services, property visits and offline interactions as the “services.” For more information about how your information is collected, used, stored and disclosed, please refer to the Privacy Statement. Capitalized terms used but not defined in this Statement shall have the meanings given to them under U.S. Privacy Laws.
INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“Personal Information”). Personal Information does not include:
Publicly available information from government records; or
Deidentified or aggregated consumer information.
The chart below describes, in the preceding twelve (12) months, the: (i) categories of Personal Information collected; (ii) sources from which we collect that Personal Information; (iii) purpose for which the Personal Information is collected; and (iv) third parties the Personal Information is disclosed to.
CATEGORY
EXAMPLES
SOURCES
BUSINESS PURPOSE
Identifiers
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
You; Your Employer
To provide the services; marketing and authentication.
Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
A name, signature, Social Security number, physical characteristics or description, address, or telephone number. Some Personal Information included in this category may overlap with other categories.
You; Your Employer
To provide the services.
Protected classification characteristics under California or federal law
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran, or military status.
You; Your Employer
To provide the services.
Commercial information
Records of products or services purchased, obtained, or considered.
You
To provide the services.
Internet or other similar network activity
Information about a consumer’s interaction with a website, application, or advertisement.
You
To provide the services, marketing, and support.
Geolocation Information
Information such as your physical location or your IP address.
You
To provide the services, marketing, and support.
Sensory Information
Information such as pictures, videos, and sounds.
You
To provide the services you request.
Education, Professional or employment-related information
Job history, job title, job duties and accomplishments, and other information available on a resume, professional media, or other publicly facing information.
You
To assess your application for job openings and to provide you the services.
Inferences
Information that reflects your preferences and interests.
You
To provide and improve the services and marketing.
Sensitive Personal Information
Social security number, driver’s license, and account log-in and password.
You
To provide the services you request.
USE OF PERSONAL INFORMATION
We may use or disclose the Personal Information we collect for one or more of the following purposes:
Providing the services.
Engaging with prospective tenants.
Collecting and processing applications or contracts and communicating with you regarding your application or account.
Communicating with you and to respond to questions you send to us.
Advertising and marketing our products and services to you.
Preventing and detecting fraud and otherwise comply with law.
Protecting and enforcing our legal rights.
Helping maintain the safety, security, and integrity of the services, databases, and other technology assets, and business.
Testing, research, analysis, and product development, including to develop and improve the services.
Responding to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your Personal Information or as otherwise set forth by applicable law.
In evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
DISCLOSURE OF PERSONAL INFORMATION
In the past 12 months, we’ve disclosed the categories of Personal Information indicated in the chart above for a business purpose or at your direction with our affiliates, service providers, and third parties. For more details on the business purpose(s) for which, and the third parties, we share data with, see the How and When We Share Your Personal Information section in our Privacy Statement.
We in the past 12 months disclosed Personal Identifiers, Device Information, Internet/Network Activity with businesses, service providers, and third parties, such as advertising networks, analytics and social media networks for a commercial purpose.
RETENTION OF PERSONAL INFORMATION
We will retain your Personal Information for the period we believe reasonable to fulfill the purposes for which we hold your Personal Information, as outlined in this Statement, unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide the services to you;
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); and
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).
YOUR RIGHTS AND CHOICES Right to Limit Sensitive Personal Information Processing
We only process Sensitive Personal Information for purposes permitted under U.S. Privacy Laws.
Right to Opt Out of Sale, Sharing, and Targeted Advertising
Our Site uses cookies and other online tracking technologies that may be considered a “sale,” “sharing” when processed for targeted advertising purposes as defined under applicable law.
Categories of Personal Information disclosed that may be considered “sale,” “sharing,” include Basic Identifying Information, Device Information, and Internet/Network Activity.
Categories of third parties to whom Personal Information is disclosed that may be considered “sale,” “sharing,” include certain advertisers and marketing partners, data analytics providers, and social media networks.
Right to Access, Know, and Correct
Residents of Connecticut, Utah, Oregon, and Montana are entitled to access the Personal Information once every 12-month period. Residents of all other states with applicable U.S. Privacy Laws, including California, Virginia, Colorado, and Texas, are entitled to request access to collected Personal Information twice in a 12-month period. These requests cover what Personal Information was collected and the right to know the business and commercial purpose with which Arise processed the Personal Information over the past 12 months. Residents also have the right to correct any Personal Information maintained by Arise that may be incorrect. Once we receive your request and confirm your identity, we will disclose to you:
The categories of Personal Information collected about you and the sources from which we collected such information.
Our business or commercial purpose for collecting or selling that Personal Information.
The categories of third parties with whom we share that Personal Information.
The specific pieces of Personal Information we collected about you.
Right to Delete
Residents of states with data privacy laws have the right to request that Arise delete any of Personal Information collected and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) and as permitted by applicable law. We will delete or deidentify Personal Information not subject to an exception from our records and will direct our service providers to take similar action.
Exercising Your Rights
To exercise your rights described above, please submit a request by USPS mail:
Arise Equity Management
300 Belmont St
Tomball, TX, 77375
Only you, a natural person, or an authorized agent may make a verifiable consumer request related to your Personal Information. You may make a verifiable consumer request on behalf of your minor child.
Your request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative; and
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. You do not need to create an account with us to submit a request. We will only use Personal Information provided in the request to verify the requestor’s identity or authority to make it.
Right to Appeal
Residents of certain states may have the right to appeal our decision with respect to a request. To appeal a decision, please contact us through the ways listed above or any method outlined in the decision.
Authorized Agents
You may use an authorized agent to make a request for you, subject to our verification of the agent, the agent’s authority, and your identity. If you are using an authorized agent to make a request, you or the agent must submit the following to the email address in the Contact Information section below:
A copy of a power of attorney provided by the consumer pursuant to applicable law; or
Proof of signed permission along with a copy of the agent’s ID and an email directly from the consumer to us confirming that they provided the agent permission to submit the request.
Response Timing and Format
We will acknowledge a verifiable consumer request within ten (10) days of receipt, where applicable law requires, and we will respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination and No Retaliation
We will not discriminate or retaliate against you in a manner prohibited by applicable U.S. Privacy Laws for exercising any of your rights.
UPDATES TO THIS STATEMENT
We reserve the right to amend this Statement at our discretion and at any time. When we change this Statement, we will post the updated notice on the website and update the notice’s effective date. Your continued use of our services following the posting of changes constitutes your acceptance of such changes
